Refund policy

Vidal Coaching

Returns & refunds

Everything you need to know about returning an unopened product and receiving a refund.

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All lab and test sales are final. Due to the nature of these products, we cannot accept returns or issue refunds for any lab or test purchases.
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Return policy

Customers may return any unopened and undamaged product purchased in the last 30 days for a full product refund.

Shipping charges associated with the return are non-refundable.

  • We will not accept any products that have been opened or used.
  • We will not accept returns due to dissatisfaction or adverse reaction to the product.
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How to process a return

When processing a return, please include a note stating this is a return with your full name and order number (your order number can be found on the purchase confirmation email).

1 Pack items securely in their original, unopened condition.
2 Include a note with your full name, order number, and items being returned.
3 Ship to the address below. You are responsible for return shipping costs.
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Where to send returns

Frankly Fulfillment

ATTN: Vidal (Nutrition Dynamic) Returns

6043 Interstate Circle

Cincinnati, OH 45242

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Please include

✓ Order #
✓ Full name
✓ Items to be returned
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Refund processing

Returns are processed Monday through Friday. Refunds may take up to 7 business days to appear on your bank statement after we receive and approve your return.

Questions about a return? Contact our team with your order number and we’ll help you from there.